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About the Integrated Case Management project

The Integrated Case Management project is a government initiative to build a new shared electronic record system for the ministries of Social Development and Children and Family Development. It will replace various information systems currently in use and ultimately be accessed by employees of both ministries and their service providers. The first of 5 phases was deployed in November 2010

The Office of the Chief Information Officer in the Ministry of Labour and Citizens’ Services is leading the Social Sector Integrated Information Management Project to develop a secure, privacy-protected information sharing framework and a context for Integrated Case Management and Contract and Supplier Management.

This will provide the holistic view of each citizen required to truly integrate delivery of social services in support of Great Goal 3, linking case information collected by other organizations delivering services to the public, such as the ministries of Health, Education, and the Attorney General, other provinces, the federal government, and Service Delivery Providers.


Government of British Columbia

GOVERNMENT SUBMISSION to the Special Committee to Review the Freedom of Information and Protection of Privacy Act, March 15, 2010
This submission, delivered to the special committee by BC’s Chief Information Officer, lays out the BC government’s vision for transforming the way government communicates with citizens and delivers services to them. This transformation will require amendments to the Freedom of Information and Protection of Privacy Act (FOIPPA) to allow much broader collection, use and sharing of personal information across government and its partners at all levels of the public and private sectors.


Office of the Information and Privacy Commissioner

Presentation to the Special Committee to Review the Freedom of Information and Protection of Privacy Act, March 31, 2010 (Hansard) – Paul Fraser, Acting Freedom of Information and Privacy Commissioner of BC
The Acting Commissioner’s gives his reaction to the government’s plan for ‘transformation’ based on vastly increased collection, use and disclosure of personal information.

Data Sharing across Government
Excerpt from the Information and Privacy Commissioner’s Message, Page 8, 2008-2009 annual report. www.oipcbc.org/ann_report.htm 


Ministry of Citizens’ Services

Office of the Chief Information Officer
IM/IT ENABLERS STRATEGY FOR CITIZENS @ THE CENTRE: B.C. GOVERNMENT 2.0, November 1, 2010
The B.C. government’s commitment to transforming citizens’ access to their government and public services is the driving force behind the recently published Gov 2.0 strategy, Citizens @ the Centre. Information Management and Information technology (IM/IT) are key enablers of the innovation that is required to realize this vision and establish a modern BC Public Service.

Privacy and Information Sharing (Excerpt:, p. 2-4)
Information sharing strategies are governed not only by FOIPPA, but also are impacted by the culture of government in the way it manages its information at both the ministry and employee levels. Specific elements of FOIPPA such as limitations on collection; use and disclosure of information; the inability for the individual to consent to the collection of their information; and the restriction on accessing and holding personal information outside of Canada, are barriers to moving forward on B.C.’s transformational agenda.

A new and balanced approach to information sharing and privacy is required to support Citizens @ the Centre. This approach represents a significant cultural shift from an environment where: 1) information sharing is limited and inconsistent; 2) government business operates in silos; and 3) accessing government information requires a formalized process that is burdensome to government and the public. Government must shift to an environment where information is viewed as a valued resource, appropriate information sharing is facilitated, ministries and employees adopt an integrated, collaborative approach to resolving issues as they arise and government transparency is increased by making information easily accessible and more readily available.


Ministry of Employment and Income Assistance

Request for Proposals, Case Management Software, Ministry of Employment and Income Assistance – Request for Proposals Number: SATP-239, November 6, 2007


Ministry of Children and Family Development

Information Resource Management Plan, Overview 2007/08 – 2009/10 – Strategic Direction


Ministry of Social Development

Privacy Impact Assessments for Integrated Case Management
The Ministry of Social Development has posted privacy impact assessments for phase 1 of the ICM project on its website  The implementation privacy impact assessment can be found here (.pdf).  The conceptual privacy impact assessment can be found here (.pdf).


Office of the Chief Information Officer

Ministry of Citizens’ Services
As government’s chief technology strategist, the Office of Chief Information Officer (OCIO) plays a leadership role in promoting and guiding the management of government information as a strategic business asset, and supporting technology infrastructure as a key component of business transformation. The work of the OCIO is focused on:

  • IM/IT Strategic Planning
  • IM/IT Legislation, Policy and Standards
  • IM/IT Information, Research and Governance Support
  • Transformation and Technology

This includes collaborating with ministries, broader public sector organizations and private sector suppliers on cross-government initiatives in support of government’s objectives.


Chief Information Officer

Dave Nikolejsin, Chief Information Officer
Education: Diploma, Electronics Engineering Technology (Saskatchewan Technical Institute)
A member of the BC Public Service since: 1989

My Role:
I am the chief technology and information strategist for the entire provincial government, so I am responsible for strategy, architecture, standards and policies in the technology and information management space.

We look at everything from security, to information sharing, to privacy, to technology itself. We support ministry strategies and help ministries apply technology to their big business problems. We also support major IT initiatives; my office negotiated the agreement with Microsoft for advanced collaboration.

My office is accountable for the integrated case management project in the social sector, which brings integrated case management studies across the public sector. We act as the trusted, neutral third party to lead various ministries through their projects.

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